The SERVPRO Advantage

3/12/2019 (Permalink)

“Hi, I need to file a claim”

The dreaded words no insurance agent or adjuster wants to hear because it usually means an accident or disaster has happened to your customer. After checking to see if they are alright, you will then begin to make some calls to make sure your customer is well taken care when they need you most. So how do you choose who to call when your customer is depending on you to make their disaster disappear?

By choosing SERVPRO of Fall River, your customer can rest in knowing that although damage is done, it’s certainly not irreversible. Since restoration is our first priority, we work by the rule to “Restore whenever possible, replace only when necessary.” At SERVPRO, our professionals conduct pretesting to determine the restorability of every loss.

Our restore vs. replace approach guarantees a faster turnaround time that will get your customer back in their home quicker while also reducing the amount of claim costs. As an insurance professional, you’ll also appreciate holding us to our word through our transparent itemized loss inventory in an Excel formatted report. This report also includes photos of important items so you’ll know exactly what work was performed.

In addition to our itemized loss inventory, our Claims Information Center provides you with all of the necessary information to make the right decisions such as:

• A Complete Electronic Job File
• First Notice of Loss
• Detailed Estimate
• Digital Loss Photos
• Scanned Forms and Paperwork
• All delivered by email or hard copy
• Access to All Files
• New Assignments
• Pending Jobs
• Completed Jobs

With so many advantages and services SERVPRO of Fall River offers, it’s easy to see why we are the preferred disaster restoration company for so many insurance agencies. You and your customer can rest assured knowing our trained IICRC professionals are on the job and making your customer’s disaster “Like it never even happened.”